I get the feeling that nobody who knows this company expects them to deliver at all, especially outside of the main towns. I did see the delivery van in Kalyves square on Friday early afternoon but living 20 minutes away from Kalyves my delivery was apparently going to be on Tuesday, a week after they received it. Quite disappointing as it only took 6 days from the UK to Chania, in fact it only took 24hrs to get to Athens.
After initially managing to contact Geniki in Chania I was told delivery would be next day before 1pm (Wednesday), that came and went, and the next 2 days, unable to contact them as the phone was always engaged, so I phoned there main branch and acertained the parcel was at the branch you located for me Warwick so I managed to get it Friday, there are 3 people on the desk and there were 5 people in front of me, seems to be how they operate instead of delivering. They say they cant deliver the first 2 days, then lie about not having your contact number, (when I rang him he confirmed that my telephone number was on the parcel)
I'm not the only one who thinks this way, take a look at their reviews on google maps, they are a disgracehttps://goo.gl/maps/4sSuUzhDthG2
★ 3 days ago
The company displays an inconsistency that it is trying to cover with false information on tracking information. While they has informed about a specific delivery time, the delivery is not executed and the information indicates falsy that they have passed and they have not found us. This policy has occurred repeatedly and beyond the company's inability to perform its obligations, it also demonstrates inappropriate and unprofessional behavior. Disability could be accepted, but no lies and email@example.com
★ 6 months ago
the worst courier in the world , they never call you to inform you about your package, you call them they never pick up ,so you have to go pick up your package yourself, terrible
Local Guide ・5 reviews・12 photos
★ a month ago
(Translated by Google) Better to close the shop ... The same tale every time "we got you a phone and did not pick it up", "the driver came and he did not find you" blah blah blah. I came to pick up my parcel that was there for a week without knowing it and the tragic thing is that it was another parcel of mine there 10 days and you sent me a sms when I got home !!!!!! From where I order I now ask not to send them with you ...
Plus another 160 reviews of similar views
Main office number is 2104851100