email and new router problem

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nuska
Posts: 89
Joined: Fri Jul 06, 2007 10:44 am

email and new router problem

Postby nuska » Thu Dec 07, 2017 4:55 pm

Hoping someone will be able to help. Changed my router from ZTE ZXHN H108NS to ZTE Speedport Entry 2i on renewing my internet contract with Ote, and now cannot send emails, incoming are ok. I need the settings changing apparently and would like some assistance.

Kilkis
Posts: 9087
Joined: Sat Apr 21, 2007 3:58 pm
Location: Near Chania

Re: email and new router problem

Postby Kilkis » Thu Dec 07, 2017 6:49 pm

I'm not sure why changing your router would affect your emails? I recently changed from a non-OTE ASUS DSL-N120 to an OTE Speedport Entry 2i and I didn't have to make any changes to my email client settings. I don't normally use the @otenet address but I just did a test send from it and it worked fine.

Warwick

nuska
Posts: 89
Joined: Fri Jul 06, 2007 10:44 am

Re: email and new router problem

Postby nuska » Thu Dec 07, 2017 6:58 pm

I dont understand either, but the test settings say the outgoing server has problems.
Can you help with the email client settings please?

Kilkis
Posts: 9087
Joined: Sat Apr 21, 2007 3:58 pm
Location: Near Chania

Re: email and new router problem

Postby Kilkis » Thu Dec 07, 2017 8:19 pm

For Outgoing Server (SMTP) for an otenet email address mine has:

    1 The server set to mailgate.otenet.gr
    2 Port set to 465, which is the default
    3 User Name set to the email address, e.g. blogs@otenet.gr
    4 Authentication method set to Normal password
    5 Connection security set to SSL/TLS

I have a number of non-otenet accounts and the settings for them are different. It depends who is providing your email service.

Warwick

nuska
Posts: 89
Joined: Fri Jul 06, 2007 10:44 am

Re: email and new router problem

Postby nuska » Sat Dec 09, 2017 10:04 am

It turns out that I can send with the old router but not the new one. I see a long call to 13888 to get them to change their minds and admit it is their fault, and fix it.

Eleni13
Posts: 470
Joined: Tue Apr 10, 2007 11:13 am
Location: UK

Re: email and new router problem

Postby Eleni13 » Tue Jan 09, 2018 11:08 am

Good luck with that ambition, Joy!

SatCure
Posts: 1922
Joined: Fri Oct 05, 2007 9:57 pm
Location: Apokoronas

Re: email and new router problem

Postby SatCure » Sat Jan 13, 2018 9:36 am

Clearly, the problem lies with the new router settings.

To see them, launch your web browser and type in the address, such as: http://192.168.1.1
and hit Enter. That address might be on the router's label and/or in the instruction leaflet.

Then type in the Admin name (usually "admin") and password (from the router's label).
That gives you access to the router's internal settings.

I suggest that you access the old router settings via a web browser and make a note of them (username & password). Username is usually (I think) your OTE email address.

Then connect the new router and access its settings menu via a web browser.
Ensure that the username & password are the same. If they are not, make a note of them, then change them to those of the old router and save the settings (if it's not automatic).

This video shows you how to access the router menu, although the speech is rather fast!
https://www.youtube.com/watch?v=4m3XLIuf3z4

Kilkis
Posts: 9087
Joined: Sat Apr 21, 2007 3:58 pm
Location: Near Chania

Re: email and new router problem

Postby Kilkis » Sat Jan 13, 2018 10:47 am

I'm not completely sure that it is a good idea to change the router internal settings. As far as I can see the new Speedport Entry 2i seems to use a different log in to your normal user-name and password. For example mine is set to the generic user-name otenet@otenet.gr and you can't see what the password is. Thus if you change it you cannot go back if it doesn't work. It does give you the chance to add accounts so, if you want to change anything, I would do that rather than changing the existing one. I have no idea how you define which one to use. Despite mine being set to the generic user-name I can still send emails with no problems.

Warwick

PS On routers from third parties I would have agreed with Satcure's suggestion.

filippos
Posts: 5402
Joined: Mon Feb 05, 2007 7:38 pm
Location: Kalyves
Contact:

Re: email and new router problem

Postby filippos » Sat Jan 13, 2018 11:34 am

For things I don't understand, whether that's a computer, modern car electronics, fixing a dishwasher, defusing a bomb or building a house I call in someone who knows what they're doing. Even if you think you know what you're doing you can make a problem worse (been there; done that). If mistakes don't matter and an item it easily replaceable and affordable I'll have a go at fixing whatever it is as a learning exercise if nothing else.


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