email and new router problem

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nuska
Posts: 88
Joined: Fri Jul 06, 2007 10:44 am

email and new router problem

Postby nuska » Thu Dec 07, 2017 4:55 pm

Hoping someone will be able to help. Changed my router from ZTE ZXHN H108NS to ZTE Speedport Entry 2i on renewing my internet contract with Ote, and now cannot send emails, incoming are ok. I need the settings changing apparently and would like some assistance.

Kilkis
Posts: 8905
Joined: Sat Apr 21, 2007 3:58 pm
Location: Near Chania

Re: email and new router problem

Postby Kilkis » Thu Dec 07, 2017 6:49 pm

I'm not sure why changing your router would affect your emails? I recently changed from a non-OTE ASUS DSL-N120 to an OTE Speedport Entry 2i and I didn't have to make any changes to my email client settings. I don't normally use the @otenet address but I just did a test send from it and it worked fine.

Warwick

nuska
Posts: 88
Joined: Fri Jul 06, 2007 10:44 am

Re: email and new router problem

Postby nuska » Thu Dec 07, 2017 6:58 pm

I dont understand either, but the test settings say the outgoing server has problems.
Can you help with the email client settings please?

Kilkis
Posts: 8905
Joined: Sat Apr 21, 2007 3:58 pm
Location: Near Chania

Re: email and new router problem

Postby Kilkis » Thu Dec 07, 2017 8:19 pm

For Outgoing Server (SMTP) for an otenet email address mine has:

    1 The server set to mailgate.otenet.gr
    2 Port set to 465, which is the default
    3 User Name set to the email address, e.g. blogs@otenet.gr
    4 Authentication method set to Normal password
    5 Connection security set to SSL/TLS

I have a number of non-otenet accounts and the settings for them are different. It depends who is providing your email service.

Warwick

nuska
Posts: 88
Joined: Fri Jul 06, 2007 10:44 am

Re: email and new router problem

Postby nuska » Sat Dec 09, 2017 10:04 am

It turns out that I can send with the old router but not the new one. I see a long call to 13888 to get them to change their minds and admit it is their fault, and fix it.


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