Cosmote Mobil Bill

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johnincrete
Posts: 782
Joined: Thu Feb 18, 2010 4:04 pm
Location: Chania

Cosmote Mobil Bill

Postby johnincrete » Fri Jun 09, 2017 6:15 am

Since having a landline installed, I no longer get paper bill for the mobile.
I get a very clear SMS from OTE which enables me to pay the bill through the Bank but the Cosmote one does not give the payment code (it seems to try to force you to use their payment method)
Various trips to the office have not solved the problem although in the last one, they installed an app and I was shown how to see the PDF, But the app is all in Greek and I cannot use it,
All I need is to see the payment code which seems to change

Any ideas?

Jean
Posts: 905
Joined: Sun Feb 11, 2007 7:39 pm
Location: West Crete
Contact:

Re: Cosmote Mobil Bill

Postby Jean » Fri Jun 09, 2017 7:07 am

Simply call 13888 and tell them that you want a paper bill sent. OTE is pushing for online bills and new accounts will default to it but if you ask for a paper bill they will revert to sending them by post.

peebee
Posts: 646
Joined: Sun Oct 16, 2011 5:07 am
Location: Kalyves

Re: Cosmote Mobil Bill

Postby peebee » Fri Jun 09, 2017 7:27 am

Alternatively, go and register on their website, then you can see your bill and account details, any time you want.
https://www.cosmote.gr/hub/

scooby
Posts: 1096
Joined: Thu Mar 04, 2010 6:54 pm
Location: Agia Nr Chania

Re: Cosmote Mobil Bill

Postby scooby » Fri Jun 09, 2017 7:44 am

They email my bill in PDF and then I can either pay through their website or my bank.
Men in suits will always make you pay.

Kilkis
Posts: 8835
Joined: Sat Apr 21, 2007 3:58 pm
Location: Near Chania

Re: Cosmote Mobil Bill

Postby Kilkis » Fri Jun 09, 2017 11:45 am

I'm not sure why you "can't use" the pdf? You don't need to understand all the Greek. It will have an amount to pay written as XX ΕΥΡΟ or XX €, the date it is due written as ΕΟΣ XX/YY/ZZ andd the payment code written as ΚΩΔΙΚΟ ΠΛΗΡΩΜΗΣ 12345678-9 or someting similar. Usually when paying you don't need the -.

Warwick

johnincrete
Posts: 782
Joined: Thu Feb 18, 2010 4:04 pm
Location: Chania

Re: Cosmote Mobil Bill

Postby johnincrete » Sat Jun 10, 2017 10:42 am

Kilkis
It's the site I cannot read and hence cannot get the pdf

The man in the shop quickly showed me but I don't know what he did. I will need to go back to the shop with pen and paper


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