Kilkis wrote:I don't know the general help number for G4 internet problems but you could try using this page to find your nearest store and then phone them. If you put your post code into the box, remembering to separate the first 3 and last 2 number with a space it should give you some options near you. Select one and you should get a map with red markers on it. Hover over any marker and you get a box with a control labelled "Περισότερα". Click on that and it will pull up the details of that store including a landline number.
I don't use G4 internet but doesn't it have a monthly cap and if you exceed the cap doesn't it drop you down to a slow speed rather than cut you off? Don't you have an online account/app that you can log onto and see your usage to check if you have gone over the limit?
PS Perhaps your nearest mast is self isolating?
Philb wrote:...I had reached my 100 gig limit for the month and now have to wait until 21st before it refreshes. I can't buy extra data either...
Philb wrote:.........Sadly there is no Vodafone app or page to check remaining allowance, you have to call Customer Care.
YoMo2 wrote:Philb wrote:.........Sadly there is no Vodafone app or page to check remaining allowance, you have to call Customer Care.
I don't think that is right. I have a "My Vodafone" app that shows all my balances. On Android. Maybe you have an iPhone and there isn't an equivalent?
Kilkis wrote:Philb wrote:...I had reached my 100 gig limit for the month and now have to wait until 21st before it refreshes. I can't buy extra data either...
Could you buy extra when you had the Cosmote 4G Internet deal? Scooby had a very poor landline so he got the type of Cosmote hybrid router that tries to use the landline but you can boost speed with a 4G SIM if you need to. He would put up with the slow landline when he was just web surfing or sending/receiving emails, in order to conserve data, and only enable the SIM if he wanted to stream video. That had a relatively low cap on the 4G data you could download but if you ran out before the end of the month you could top up.
Kilkis wrote:Is that an app that shows your balance for a mobile phone, Andrew? I have that and I can also log onto my account on my PC but I am not sure if it works the same for a 4G broadband router?
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