We've had a very bad experience with the new phone shop in Kalives... It's on the main street between the river and the church square...
(sorry, slightly off topic but it's an important warning for all!)
My wife bought a reconditioned Apple iPhone 5 from Jakob/Iakovos Bitzanakis who runs/owns? the shop there. It was under warranty but quickly developed a fault with the screen and then the battery... We gave it back to him and some months later (he said it would be a few days for him to get it sorted... but he always had excuses... the shop was constantly closed when we went there, the tech guys couldn't access icloud, it was in Chania... etc) we finally got the phone back, but with the additional cost of €45 for the new battery which was not under warranty...
When we checked the phone it had junk accessories, not the genuine apple charger and cables, (and no headphones) and the accessories didn't even work (checking them separately on different devices, plugs, phones etc). As a final insult, the phone wouldn't take a charge and is just totally dead!
Jakob cried that it wasn't his fault, that it was his supplier letting him down etc... But we think he is just trying to rip off tourists and expats!
He has constantly let us down, changed his mind and his prices, he said he would give us the money back when the phone initially went wrong but when it was finally 'fixed' said a friend wanted to buy it instead (for only €130 less the cost of the battery of course!)
He's totally unreliable and untrustworthy... Always an excuse with this guy... We gave him the benefit of the doubt for so many months but finally, when it mattered most he let us down... We're so upset with him that we want to warn others about him so they don't make the same mistake as us!
It's much better to go into Rethymno or Chania and buy from the big stores such as Public or Germanos, rather than making the mistake of supporting Cowboys like this guy!